Coverart for item
The Resource Perfect phrases for dealing with difficult people : hundreds of ready-to-use phrases for handling conflict, confrontations, and challenging personalities, Susan F. Benjamin

Perfect phrases for dealing with difficult people : hundreds of ready-to-use phrases for handling conflict, confrontations, and challenging personalities, Susan F. Benjamin

Label
Perfect phrases for dealing with difficult people : hundreds of ready-to-use phrases for handling conflict, confrontations, and challenging personalities
Title
Perfect phrases for dealing with difficult people
Title remainder
hundreds of ready-to-use phrases for handling conflict, confrontations, and challenging personalities
Statement of responsibility
Susan F. Benjamin
Creator
Subject
Language
eng
Summary
Hundreds of ready-to-use phrases for handling conflict, confrontations and challenging personalities. Perfect for managers and volunteer leaders--anyone who deals with irrational, emotional, negative, upset or unhappy people. This guide can be a real lifesaver--on the job, at meetings, anywhere
Member of
Cataloging source
DLC
http://library.link/vocab/creatorDate
1957-
http://library.link/vocab/creatorName
Benjamin, Susan
Dewey number
158.2/6
Index
no index present
LC call number
HM1166
LC item number
.B46 2008
Literary form
non fiction
Series statement
Perfect phrases series
http://library.link/vocab/subjectName
  • Interpersonal relations
  • Interpersonal communication
  • Conflict management
Label
Perfect phrases for dealing with difficult people : hundreds of ready-to-use phrases for handling conflict, confrontations, and challenging personalities, Susan F. Benjamin
Instantiates
Publication
Copyright
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier.
Content category
text
Content type code
txt
Content type MARC source
rdacontent.
Contents
Why address difficult people? -- Top seven imperatives of communicating with difficult people -- Unfriendly coworkers -- Coworkers who withhold -- Petty and gossipy coworkers -- Argumentative People -- Loud and obnoxious coworkers -- Negative coworkers -- When that negative, angry, or difficult employee is you -- Bully bosses -- Unfocused and forgetful bosses -- Distant, weak, or hands-off bosses -- How to ask for an overdue promotion or raise -- Micromanagers -- How to correct your boss's mistakes -- How to get a letter of recommendation from a reluctant boss -- How to say good-bye to a problem boss--without burning bridges -- Complainers -- How to address inappropriate behavior, dress, or hygiene -- Employees who spread rumors -- Lazy or lethargic employees -- Passive-aggressive employees -- Angry employees -- Stuck-in-the-box performers -- How to settle disputes between employees -- How to motivate employees who resist change -- Angry customers -- Antsy and anxious customers -- How to help customers adapt to changes -- How to resolve billing problems with customers -- How to manage demanding customers -- How to control a coworker from another department in a meeting with customers -- Difficult contractors -- Difficult vendors and suppliers -- How to negotiating finances with difficult vendors and contractors -- Disruptive participants in presentations
Control code
sky200697655
Dimensions
21 cm.
Extent
xi, 226 pages
Isbn
9780071493048
Isbn Type
(alk. paper)
Lccn
2007008360
Media category
unmediated
Media MARC source
rdamedia.
Media type code
n
Note
kp 10/15
System control number
  • (OCoLC)ocn104703345
  • (OCoLC)104703345
Label
Perfect phrases for dealing with difficult people : hundreds of ready-to-use phrases for handling conflict, confrontations, and challenging personalities, Susan F. Benjamin
Publication
Copyright
Carrier category
volume
Carrier category code
nc
Carrier MARC source
rdacarrier.
Content category
text
Content type code
txt
Content type MARC source
rdacontent.
Contents
Why address difficult people? -- Top seven imperatives of communicating with difficult people -- Unfriendly coworkers -- Coworkers who withhold -- Petty and gossipy coworkers -- Argumentative People -- Loud and obnoxious coworkers -- Negative coworkers -- When that negative, angry, or difficult employee is you -- Bully bosses -- Unfocused and forgetful bosses -- Distant, weak, or hands-off bosses -- How to ask for an overdue promotion or raise -- Micromanagers -- How to correct your boss's mistakes -- How to get a letter of recommendation from a reluctant boss -- How to say good-bye to a problem boss--without burning bridges -- Complainers -- How to address inappropriate behavior, dress, or hygiene -- Employees who spread rumors -- Lazy or lethargic employees -- Passive-aggressive employees -- Angry employees -- Stuck-in-the-box performers -- How to settle disputes between employees -- How to motivate employees who resist change -- Angry customers -- Antsy and anxious customers -- How to help customers adapt to changes -- How to resolve billing problems with customers -- How to manage demanding customers -- How to control a coworker from another department in a meeting with customers -- Difficult contractors -- Difficult vendors and suppliers -- How to negotiating finances with difficult vendors and contractors -- Disruptive participants in presentations
Control code
sky200697655
Dimensions
21 cm.
Extent
xi, 226 pages
Isbn
9780071493048
Isbn Type
(alk. paper)
Lccn
2007008360
Media category
unmediated
Media MARC source
rdamedia.
Media type code
n
Note
kp 10/15
System control number
  • (OCoLC)ocn104703345
  • (OCoLC)104703345

Library Locations

    • KDL Grandville BranchBorrow it
      4055 Maple St. SW, Grandville, MI, 49418, US
      42.9077791 -85.7646944
    • KDL Wyoming BranchBorrow it
      3350 Michael Ave. SW, Wyoming, MI, 49509, US
      42.9035071 -85.6940628
Processing Feedback ...